Processing Time

• All orders are processed within 1–2 business days (Monday–Saturday).

• Orders placed on Sundays or public holidays will be processed the next business day.

• You will receive a tracking number once your order has been shipped.

Shipping From

• All products are shipped directly from our California warehouse.

• We only ship to addresses that can receive standard carrier deliveries (no P.O. boxes for bulky items).

Shipping Methods & Time

• Domestic (U.S.) orders: typically delivered within 2–5 business days via USPS, UPS, or FedEx.

• International orders: usually arrive within 7–15 business days, depending on customs clearance and destination.

• Express or freight options are available upon request.

Shipping Costs

• Shipping rates are calculated at checkout based on package weight, dimensions, and destination.

• Free shipping may apply to certain promotions or bulk orders.

Order Tracking

• Once shipped, you will receive an email or text with your tracking number and carrier link.

• You can monitor your package status online anytime.

Delays & Lost Packages

• We are not responsible for delays caused by carriers, customs clearance, weather, or incorrect addresses.

• If your package is lost or delayed for more than 10 business days, please contact us — we’ll help you follow up with the carrier.

Damaged Packages

• If your order arrives damaged, please report it within 7 days with photos of the product and packaging.

• We’ll assist in filing a claim or arranging a replacement as soon as possible.

Thank you for choosing Minisun Trading Inc.

We take pride in ensuring your orders are packed safely and shipped quickly from our U.S. warehouse.